• 801 E. Wheeler Road, Moses Lake, WA 98837
  • Open 24 hours

Nondiscrimination Policy

Smiling man in hospital bed and unseen person wearing blue glove form a heart with their two hands.


Non-Discrimination Policy

Samaritan Healthcare does not discriminate with regard to patient admissions, room assignment, patient services or employment on the basis of race, color, national origin, gender, religion, disability, sexual orientation or age. If assistance or communication aids for impaired hearing, vision, speech or manual skills are needed, Samaritan Healthcare will make reasonable accommodations.

Click on the button below to read through our Non-Discrimination Policy.


To define the organization’s policy regarding nondiscrimination.


In accordance with the provisions of Section 504 of the Rehabilitation Act of 1973; Title VI of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; and regulations of the U.S. Department of Health and Human Services issues pursuant to the acts; Title 45 Code of Federal Regulations parts 80, 84 and 91; and all other nondiscriminatory acts protecting the rights of the disabled and other individuals or groups, Samaritan Healthcare has established the following policy.

Communication of Policy

Samaritan Healthcare’s notice of nondiscrimination is communicated to all participants, beneficiaries and other interested persons via multiple methods, including but not limited to the following: The notice is placed in public areas, is posted in public registration areas and is posted on Samaritan Healthcare’s website.

Communication With Sensory- or Speech-Impaired Individuals

Samaritan Healthcare ensures that all individuals are able to receive effective notices, including those concerning nondiscrimination and notices concerning benefits, services or information concerning waivers of rights or consent to treatment, regardless of any disability.

Bias Incident Reporting Process
What is a bias incident?

A bias incident is language or an action that demonstrates bias against an individual or group of people based on actual or perceived race, color, creed, religion, national origin, sex, gender identity or expression, disability, sexual orientation, age, or veteran status.

Examples of bias incidents can include, but are not limited to, vandalism to personal or Hospital property, defacement of posters, verbal slurs, and physical assault.

A bias incident may contribute to creating an unsafe environment or have a negative psychological, emotional, or physical impact on an individual, group, or community.  A bias incident may occur whether or not there is an intent to cause a negative impact, and whether or not the incident constitutes a crime or violation of Washington law or Samaritan Healthcare policy.

Notifying the Bias Response Team (BRT) of an incident

Patients, employees, or visitors can notify the BRT of a bias incident by completing and submitting the form linked below.

If you are dealing with a safety, medical, or mental health emergency, please call 911. Do not use this form for help in responding to an emergency situation.

Bias Response Team:

Chief Human Resources Officer

Director of Quality & Risk

Quality & Risk Project Coordinator

Complaint Process

Samaritan Healthcare has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Health and Human Services regulations (45 C.F.R. Part 84), implementing Section 504 of the Rehabilitation Act of 1973 as amended (29 U.S.C. 794). Section 504 states, in part, that no otherwise qualified disabled individual…shall solely by reason of his/her disability, be excluded from  participation in, be denied benefits of, or be subject to discrimination under any program or activity receiving federal financial assistance… .” The Director of Quality and Risk, 801 E. Wheeler Road, phone 509.793.9709, has been designated to coordinate the efforts of Samaritan Healthcare to comply with the regulations.

  1. A complaint should be in writing, contain the name and address of the person filing it, and briefly describe the discriminatory act.
  2. A complaint should be filed in the office of the Director of Quality and Risk within 30 days after the person filing the complaint becomes aware of the alleged discriminatory act.
  3. The Director of Quality and Risk will investigate the complaint investigation and involve appropriate members of the organization to ensure a detailed and thorough investigation.
  4. The Director of Quality and Risk shall issue a written decision addressing the complaint and a response to requested resolution, no later than 30 days after its filing.
  5. The Director of Quality and Risk shall maintain the files and records relating to all complaints filed. These rules shall be liberally construed to protect the substantial rights and interested persons to appropriate due process standards and ensure Samaritan Healthcare’s compliance with Section 504 and the regulations.

In case of questions regarding this policy, or in the event of a desire to file a complaint alleging violations of the above, contact:

Directory of Quality and Risk
801 E. Wheeler Road
Moses Lake, WA  98837

An individual who files a complaint may pursue other remedies, including filing with:

Office for Civil Rights
U.S. Department of Health and Human Services
2201 Sixth Ave. – M/S: RX-11
Seattle, WA 98121-1831
Phone: 800.368.1019
Fax: 206.615.2297
TDD: 800.537.7697

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