Thank you for choosing Samaritan Healthcare. We are committed to providing the very best work environment for our employees and the very best care to our patients. To that end, we have embarked on a journey of service excellence. This includes incorporating a set of performance standards into our daily lives. These standards establish specific behaviors that employees are required to practice while on duty.

These standards were developed by employees who represent our various departments and professions. These behaviors are demonstrated instinctively by Samaritan Healthcare's conscientious and caring workforce. All employees are expected and encouraged to diligently apply them everyday as valued members of the Samaritan Healthcare Team.

Customer Service, whether good or bad, exists whenever there is customer contact or a "moment of truth." The perception created in that moment will be communicated throughout our community. Customer serivce inpacts the trust our customers have in us and the pride they take in our organization.

Accountability is the foundation for success. Personal accountability encourages trust, respect and productivity. Without personal accountability and self-discipline, we may never be able to reach our full potential. All employees are responsible for their own behavior and attitudes. We must recognize that how we do our jobs is a direct reflection of ourselves. Taking responsibility for ourselves and for our actions is part of being a team member at Samaritan Healthcare.

As Samaritan Healthcare employees, we are linked to one another by a common purpose: serving our customers and our community. All co-workers, therefore, are our teammates. They deserve our respect. Without their contributions, none of us could perform our jobs. Just as we rely on our fellow employees, they rely upon us. That is Commitment to Co-Workers.

Appearance conveys professionalism and a sense of trust. As employees, we must put ourselves in the patient's position to get a better understanding of how appearence affects to provide care and service.

Attitude is a choice. At Samaritan Healthcare we are here to serve our patients and customers. Their needs come first; ALWAYS.

In healthcare, there is not only a legal obligation but an ethical obligation to maintain and respect the PRIVACY of our patients and co-workers.

Communication is the key to success and understanding. Our messages to customers and co-workers should convey respect.