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Customer Service, whether good or bad, exists whenever there is
customer contact or a “moment of truth”. The perception created
in that moment will be communicated throughout our community.
Customer service impacts the trust our customers have in us and
the pride they take in our Organization.
Accountability, is the foundation for success. Personal accountability
encourages trust, respect and productivity. Without personal
accountability and self-discipline, we may never be able to
reach our full potential. All employees are responsible for their
own behavior and attitudes. We must recognize that how we do our
jobs is a direct reflection of ourselves. Taking responsibility
for ourselves, and for our actions, is part of being a team member
at Samaritan Healthcare.
As Samaritan Healthcare employees, we are linked to one another by a
common purpose: serving our customers and our community. All
co-workers, therefore, are our teammates. They deserve our respect.
Without their contributions, none of us could perform our jobs. Just
as we rely on our fellow employees, they rely upon us. That is
Commitment to Co-Workers.
Appearance conveys professionalism and a sense of trust. As employees,
we must put ourselves in the patient’s position to get a better
understanding of how appearance affects our ability to provide
care and service.
Attitude is a choice. At Samaritan Healthcare we are here to serve
our patients and customers. Their needs come first, always.
In healthcare, there is not only a legal obligation but also an
ethical obligation to maintain and respect the Privacy of our patients
and co-workers.
Communication is the key to success and understanding. Our messages to
customers and co-workers should convey respect.
Samaritan Team Accountability and Respect System (S.T.A.R.S.)…Our
Journey to Service Excellence
Working With Us
At Samaritan Healthcare, we support a culture of Service and
Operational Excellence. It takes teamwork and people coming
together to care for those in need, Nurses, Physicians, Admitting
Clerks, and Housekeepers. Dedicated teams of people, each defining
at a personal level what excellence really means. Samaritan
Healthcare -- We strive to be the hospital of choice through service
excellence by providing quality care that exceeds customer expectations,
delivered by satisfied, dedicated employees.
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